Return & Refund Policy 🔄
At Baqsdioh™, we want your shopping experience to feel simple, fair, and worry-free.
30-Day Return Window
You may request a return within 30 days after receiving your order.
To be eligible, the item should be:
✔ Unused and in original condition
✔ Returned with original packaging or tags, if included
✔ Supported by proof of purchase or order confirmation
Items that do not meet these conditions may not qualify for return.
Start a Return
To begin a return, contact us at:
Email: service@hjokoau.com
Once approved, we’ll provide return instructions and, when applicable, a return shipping label.
⚠️ Please do not send items back without approval first, as unauthorized returns may not be processed.
Damaged or Wrong Item
Please check your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us as soon as possible so we can help with a replacement or refund.
Items That Cannot Be Returned
Some items may be final sale, including:
- Perishable goods
- Customized or personalized products
- Gift cards
- Clearance, sale, or promotional items
Not sure if your item qualifies? Contact us before starting a return.
Exchanges
For the fastest exchange, return the original item first and place a new order for the item you want.
Refund Processing
After we receive and inspect your return, we’ll notify you of the refund status.
Approved refunds are issued to the original payment method. Please allow up to 10 business days for processing. Your bank or card provider may need extra time.
If more than 15 business days have passed after approval, contact us at:
Thank you for shopping with Baqsdioh™ — we’re here to make every step easier. 🏡✨